Shipping policy

 

Shipping

Upon placing your order, your products will ship within 24 hours with the exception of weekends and holidays. We ship Monday-Friday. Any order placed after 1:00 PM Hawaiian Standard Time on Friday will not ship until Monday mid-day. Due to order volume, there may be minor delays during the holiday season.  Orders placed by December 15 will arrive by Christmas. A shipping confirmation email including the tracking number will be sent to the email associated with the order as soon as the carrier picks up the item and scans the label.

Lost Packages

For packages that may have been lost in transit, we will wait seven days after the original delivery date to see if the package arrives late.  From our experience, giving that extra time often allows time for the shipper or customer to locate the package and get it out for re-delivery.

USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

Please be advised that if your package does not arrive, you can file a claim directly with the USPS on their website. David Shepard LLC is not able to reimburse or re-ship orders that are mis-delivered, lost in transit, or stolen after delivery. Additionally, we cannot be held responsible for items marked as delivered by the carrier but not received by the customer.

For international orders, please note that complete tracking information may not always be available. However, once the package is accepted by the shipping carrier, David Shepard LLC is not responsible for any loss that may occur. Thank you for your understanding.