Exchanges must be made within 30 days of receiving the item. All exchanged items must be unused, undamaged, and unwashed. We cover the shipping cost for the first exchange request only for products purchased directly from our website (international orders are excluded).

To make an exchange, please email customer support at dsh@davidshepardflorida.com, providing your order number, a description of the item you are exchanging, and details about the item you'd like to receive in return. If you created an account with us at checkout, you can also access your order history at davidshepardflorida.com/account/login.

Return requests must be made within 14 days of receiving the item. Returned items must be unused, undamaged, and unwashed (items will be inspected upon return). Approved returns will incur a $10 restocking fee per item, with the remaining refund credited to the original payment method or a David Shepard Florida gift card.

To initiate a return, email customer support at dsh@davidshepardflorida.com and include your order number and a description of the item you are returning.

For international orders, return shipping costs are the customer's responsibility. All items purchased during a sale or within the Sale collection are final and not eligible for a refund.

After placing an order, you will receive a confirmation email sent to the email address you provided at checkout. Orders are processed and shipped on regular business days, excluding major U.S. holidays. 

If you haven’t received a shipping notification within 48 business hours, please contact customer service at dsh@davidshepardflorida.com to inquire about your order status.

After selecting your desired item on our website, a size chart is available below the product images on its product page. Viewing the size chart on a desktop or computer monitor may provide a better experience.

All our fabrics are machine washable. We recommend washing on a delicate cycle with cold water. We advise against using the dryer—air drying will help preserve the artwork on the fabric. Dry cleaning, ironing, and steaming are also safe methods.

Our designs are produced in limited quantities, but some popular designs may be restocked quarterly, sometimes in new color variations. We recommend purchasing your favorite items as soon as possible or signing up for email notifications to be informed when or if your desired items become available again.

David Shepard Florida products are made with great care, using both local and global manufacturing partners. The Collection is made in partnership with established, ethical manufacturers to meet increasing demand while maintaining high standards of quality.

Customization is available for color changes on existing artwork and selecting clothing items from our website. This is the quickest and easiest form of customization we offer, ideal for weddings and special events. New artwork and silhouettes can be created for sizable orders or for collaborations with influential individuals or entities willing to promote our brand. For more information, email us at dsh@davidshepardflorida.com.

Our website is always available, and you can place orders any day of the year. However, orders are processed and shipped on regular business days. On and around major U.S. holidays, delivery may be delayed due to high demand on U.S. shipping services.

David Shepard Hawaiʻi has full print consistency. Our new poly-blend fabric allows for exact print placement and wrinkle-free, low-maintenance style. You’ll notice prints that flow beautifully across buttons and pockets.

Yes, we do. If you are interested in carrying our designs, please email us at dsh@davidshepardflorida.com with your company/store name, website, and location.

We do not currently have any Florida-based retailers carrying our product. We will update this page if that changes.

The David Shepard brand originated in Honolulu, Hawaiʻi, which is where its showroom and many wholesale retailers are located. The showroom, open by appointment, provides a more personal shopping experience.